1. What is our minimum order quantity?
The equipment supports a 1-unit sample trial order. For OEM/ODM services such as custom LOGO, body color, system language, and appearance style, the minimum order quantity for different models is 10–20 units.
2. Do you support OEM / ODM customization?
Our factory provides one-stop OEM/ODM customization services, including custom body color, LOGO printing, appearance stickers, screen UI interface, system language, and various payment modules. You can submit your customization requirements, and our sales team will follow up to confirm the detailed plan.
3. How long is the production lead time?
- Sample orders: 7–15 working days
- Bulk orders (10–50 units): 20–35 working days
- Large orders (more than 50 units): 35–50 working days
All delivery times are subject to the deposit being received and the customized plan being finally confirmed.
4. Warranty and after-sales service policy?
The core components of the equipment enjoy a 1-year original factory warranty. Consumables, wearable parts, and man-made damage are not covered by the warranty. Our factory provides lifetime paid spare parts supply and remote video technical support. Standard after-sales service does not include overseas on-site repair services.
5. What voltage and plug specifications are supported?
All equipment supports 110V/220–240V global voltage customization and is compatible with US, European, UK, Australian, and other countries' plug specifications, adapting to the electricity needs of global markets. Please inform us of your local electricity standard when inquiring.
6. Does the system support multiple languages?
The equipment's self-developed main control system supports more than 26 global languages and can be preset to the corresponding language according to the target market, adapting to local user operating habits and supporting global overseas operations.
Have other questions? You can submit an inquiry or contact us via WhatsApp/Wechat to get one-on-one professional consultation services.
